On Location Feedback – no more comment cards
via their cell phone
Helps reduce online complaints, increases operational standards and customer loyalty. Even allows direct chat with the customer.
THIS IS HOW IT WORKS
ASK – ANSWER – ACT – AUDIT
ASK: On Location Signs
Signs request customers to give feedback and notify staff using their cell phone
ANSWER: Feedback Given
Customer gives feedback via their own cell phone (SMS, QR, Web, Phone)
ACT: Staff Alerted
Staff receive an alert – so can fix the issue and immediately connect with the customer
AUDIT: 360 Degree
Issues tracked by location and staff until close-out via online dashboard
request for feedback
On location / product signage requests quick feedback
Customer chooses from SMS, Web, QR code or Phone call – English, Spanish or French
No app needed. Works immediately on any cell phone.
Can also be used by staff more inspections.
strategic signage placement
Signs placed strategically in high visibility areas.
For feedback throughout the customer journey (including takeout).
Feedback on service, food, even the restrooms.
All data is location / event specific.
Signage templates are available.
easy feedback input
Customer uses their own cell phone to give feedback.
No app needed – works on any cell phone
Web / QR, SMS and Phone call (shown to the left).
Full survey engine with skip logic for greater insight.
No unhygienic touchscreens or unfamiliar devices needed.
immediate staff alert
Sent to the right staff group, by email or SMS and containing all the information needed to fix the issue and remove the hazard.
Staff can also connect with the customer, before they complain online
Staff can close-out the alert in 1-click from their own cell phone.
Alerts tracked until closure.
Comprehensive online analysis and dashboard.
Easy for the Customer. Effective for the Business
Battle tested and deployed nationwide
get on the spot customer feedback
for increased retention
Increasing customer retention rates by 5% can help profits by 25% to 95%
Harvard Business Review: Oct 2014.