(503) 567-2314 info@opiniator.com

On Location Feedback – no more comment cards

customer feedback
via their cell phone

Helps reduce online complaints, increases operational standards and customer loyalty. Even allows direct chat with the customer.

at 

THIS IS HOW IT WORKS

ASK – ANSWER – ACT – AUDIT

k

ASK: On Location Signs

Signs request customers to give feedback and notify staff using their cell phone

s

ANSWER: Feedback Given

Customer gives feedback via their own cell phone (SMS, QR, Web, Phone)

w

ACT: Staff Alerted

Staff receive an alert – so can fix the issue and immediately connect with the customer

Z

AUDIT: 360 Degree

Issues tracked by location and staff until close-out via online dashboard

request for feedback

On location / product signage requests quick feedback

Customer chooses from SMS, Web, QR code or Phone call – English, Spanish or French

No app needed. Works immediately on any cell phone.

Can also be used by staff more inspections.

 

strategic signage placement

Signs placed strategically in high visibility areas.

For feedback throughout the customer journey (including takeout).

Feedback on service, food, even the restrooms.

All data is location / event specific.

Signage templates are available.

easy feedback input

Customer uses their own cell phone to give feedback.

No app needed – works on any cell phone

Web / QR, SMS and Phone call (shown to the left).

Full survey engine with skip logic for greater insight.

No unhygienic touchscreens or unfamiliar devices needed.

immediate staff alert

Sent to the right staff group, by email or SMS and containing all the information needed to fix the issue and remove the hazard.

Staff can also connect with the customer, before they complain online

Staff can close-out the alert in 1-click from their own cell phone.

Alerts tracked until closure. 

Comprehensive online analysis and dashboard.

Easy for the Customer. Effective for the Business

Battle tested and deployed nationwide

Locations

Satisfied Clients

States Deployed

Inputs

Food Service Feedback

get on the spot customer feedback
for increased retention

Increasing customer retention rates by 5% can help profits by 25% to 95%
Harvard Business Review: Oct 2014.

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.