(503) 567-2314 info@opiniator.com

On Location Feedback – no more comment cards

instant customer feedback
via their cell phone

at

THIS IS HOW IT WORKS

ASK – ANSWER – ACT – AUDIT

k

ASK: In-Location Signs

Signs request customers to give feedback and notify staff using their cell phone

s

ANSWER: Feedback Given

Customer gives feedback via their own cell phone (no app, works on all phones) 

w

ACT: Staff Alerted

Staff receive an alert – so can fix the issue and immediately connect with the customer

Z

AUDIT: 360 Degree

Issues tracked by location and staff until close-out via online dashboard

General Feedback Request Sign

request for feedback

In-location / product signage requests quick feedback

Guest chooses from SMS, Web, QR code or Phone call – English, Spanish or French

No app needed. Works immediately on any cell phone

Can also be used by staff for inspections – no more checklists

 

Three customer feedback signs

signage throughout

Signs placed strategically in high visibility areas

For feedback throughout the customer journey (including takeout)

Feedback on service, food, even the restrooms

All data is location specific

Signage templates and printing is available

Question formats on the cell phone

easy feedback input

Guest uses their own cell phone to give feedback.

Guest selects the issue with 1-click

Feedback completed in 60 seconds – easy!

Full survey engine with skip logic for greater insight

No unhygienic touchscreens or unfamiliar devices needed

Customer feedback alert on a cell phone

immediate staff alert

Sent to the right staff group, by email or SMS and containing all the information needed to fix the issue and remove the hazard

Staff can also connect with the customer, before they complain online

Staff can close-out the alert in 1-click from their own cell phone

Alerts tracked until closure

Comprehensive online analysis and dashboard

Applies to your restrooms – to improve  standards

Easy for the Customer. Better for the Restaurant

Battle tested and deployed nationwide

Locations

Satisfied Clients

States Deployed

Languages Used

Customer feedback request signage for bars and restaurants

use a digital comment card
so no more bad Yelp or Tripadvisor reviews

UC Berkeley economists, found that, a half-star rating increase on Yelp translates into a 19% greater likelihood that a restaurant’s seats will be full.

Getting actionable feedback is critical.