On Location Feedback – no more comment cards
instant customer feedback
via their cell phone
at
THIS IS HOW IT WORKS
ASK – ANSWER – ACT – AUDIT
ASK: In-Location Signs
Signs request customers to give feedback and notify staff using their cell phone
ANSWER: Feedback Given
Customer gives feedback via their own cell phone (no app, works on all phones)
ACT: Staff Alerted
Staff receive an alert – so can fix the issue and immediately connect with the customer
AUDIT: 360 Degree
Issues tracked by location and staff until close-out via online dashboard
request for feedback
In-location / product signage requests quick feedback
Guest chooses from SMS, Web, QR code or Phone call – English, Spanish or French
No app needed. Works immediately on any cell phone
Can also be used by staff for inspections – no more checklists
signage throughout
Signs placed strategically in high visibility areas
For feedback throughout the customer journey (including takeout)
Feedback on service, food, even the restrooms
All data is location specific
Signage templates and printing is available
easy feedback input
Guest uses their own cell phone to give feedback.
Guest selects the issue with 1-click
Feedback completed in 60 seconds – easy!
Full survey engine with skip logic for greater insight
No unhygienic touchscreens or unfamiliar devices needed
immediate staff alert
Sent to the right staff group, by email or SMS and containing all the information needed to fix the issue and remove the hazard
Staff can also connect with the customer, before they complain online
Staff can close-out the alert in 1-click from their own cell phone
Alerts tracked until closure
Comprehensive online analysis and dashboard
Applies to your restrooms – to improve standards
Easy for the Customer. Better for the Restaurant
Battle tested and deployed nationwide
Locations
Satisfied Clients
States Deployed
Languages Used
use a digital comment card
so no more bad Yelp or Tripadvisor reviews
UC Berkeley economists, found that, a half-star rating increase on Yelp translates into a 19% greater likelihood that a restaurant’s seats will be full.
Getting actionable feedback is critical.