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Our Other Feedback Tools

Our Other Feedback Tools

We have developed several other feedback tools for specific use cases

Simple Restroom Management – by SMS
The Problem – Reputational Impact: Dirty restrooms are bad for business.
94% of U.S. adults would avoid a business in the future if they encounter an unclean restroom.  Harris Interactive 2011
The Solution – Immediate, Precise Guest Feedback and Insight
Guests send an anonymous, SMS selecting the specific issue (maybe with photo) found in the restroom. Staff receive an alert via email or text, and their actions are then tracked to ensure the issue is fixed quickly. After resolution, the guest is thanked and the feedback loop is closed. Can also be used for inspections. No checklist, no dirty restroom, no impact on reputation.
Simple Feedback and Chat – by SMS
The Problem – Feedback is not Acknowledged or Actioned
95% of U.S. businesses collect feedback, but only 10% take any action on the feedback data.  Gartner 2013
The Solution – Simple, Open-Ended Guest Feedback and Chat
Guests send an open-ended comment via SMS (maybe with photo). Staff receive an alert via email or text, and their actions are then tracked to ensure the issue is fixed quickly. Staff can also chat with the guest, and let them know what is being done. The guest is thanked and the feedback loop is closed. Acknowledgment and action – no defecting guests.
Icon Feedback – for Tablets and Email
The Problem – Some guests have 5 seconds for feedback
Survey respondents become bored, tired or uninterested in the survey and begin to perform at a substandard level.  NRC 2016
The Solution – One touch, One Question – Icon Based Feedback
Guests deliver feedback via a web device or within an email by selecting an icon (maybe a smiley face). The process takes less than 5 seconds. Staff receive an alert via email or text, and their actions are then tracked to ensure the issue is fixed quickly. The guest is thanked and the feedback loop is closed. Simple, one click, push-button feedback – no fatigue.