by Matt Selbie | Sep 29, 2019 | Blog, Customer Feedback
The Problem with a Bad Yelp Review There is nothing more frustrating than coming across a negative Yelp review with its unwarranted feedback, criticism or poor characterization. The business suffers a reputation impact and a financial one. The latter is huge. UC... 
by Matt Selbie | Sep 20, 2019 | Blog, Customer Feedback, Customer Retention
Unfortunately, a smile, “thank you” and even a nice tip aren’t enough to guarantee customer satisfaction these days. Some people are simply too busy to leave feedback, or not interested in doing so. After all, if you’ve given them exactly what they asked for, why... 
by Matt Selbie | Jun 27, 2019 | Blog, Customer Feedback, Restroom
The Problem – Dirty, Broken Restrooms – Ineffective Restroom Feedback Does your business have either public or staff restrooms? Do you collect restroom feedback? Do you know if it is effective? Either way, if you have restrooms, you may not be aware of how... 
by Opiniatoruser | Apr 19, 2019 | Blog, Customer Feedback, Smiley Face
The Importance of Customer Reviews In the past, small businesses often depended on word of mouth for growth. Nowadays, word of mouth is getting outdated and not as much of a necessity as it once was. But there’s a new way to get the word out and obtain excellent... 
by Matt Selbie | May 27, 2018 | Blog, Customer experience is everything, Customer Experience Statistics, Customer Feedback, Customer Retention
A Great Experience is the Only Measure of a Business A recent study by PWC, argues that customer experience is everything and the only viable business goal. Check the arresting headline: Customer experience is everything – so get it right Good customer... 
by Matt Selbie | Mar 21, 2018 | Customer Feedback, News, Restroom
Opiniator Wins Award We are delighted to announce that Oberon3 has received an award from Phlush at the recent World Toilet Day. Oberon3 is the parent company of Opiniator. The prize was bestowed for services to public restroom feedback and for supporting the mission...