by Opiniatoruser | Apr 19, 2019 | Blog, Customer Feedback, Smiley Face
The Importance of Customer Reviews In the past, small businesses often depended on word of mouth for growth. Nowadays, word of mouth is getting outdated and not as much of a necessity as it once was. But there’s a new way to get the word out and obtain excellent... 
by Matt Selbie | May 27, 2018 | Blog, Customer experience is everything, Customer Experience Statistics, Customer Feedback, Customer Retention
A Great Experience is the Only Measure of a Business A recent study by PWC, argues that customer experience is everything and the only viable business goal. Check the arresting headline: Customer experience is everything – so get it right Good customer... 
by Matt Selbie | Mar 21, 2018 | Customer Feedback, News, Restroom
Opiniator Wins Award We are delighted to announce that Oberon3 has received an award from Phlush at the recent World Toilet Day. Oberon3 is the parent company of Opiniator. The prize was bestowed for services to public restroom feedback and for supporting the mission... 
by Matt Selbie | Mar 21, 2018 | Customer Feedback, Government, News
GovTech Features Opiniator We are delighted to have been featured in GovTech. Specifically describing how Opiniator is being used at the rest areas in Florida for the Department of Transportation (DOT). The goal is to enable visitors to give their thoughts and ratings... 
by Matt Selbie | Mar 13, 2018 | Customer Feedback, News, Parks
City of Hillsboro uses Opiniator for Parks Feedback We are delighted that one of our newest customers is the City of Hillsboro (OR) Parks and Recreation group. As with other municipalities, they would like to collect immediate customer feedback from the users of its... 
by Matt Selbie | Mar 6, 2018 | Customer Feedback, Social Media
Social Media Feedback is the Worst for Businesses The sheer volume of online feedback means it’s impossible for companies to act on every complaint. Too much social media coverage is a real problem for businesses. Yelp, for example, has received over 148 million...