How do you measure customer satisfaction?
Unfortunately, a smile, “thank you” and even a nice tip aren’t enough to guarantee customer satisfaction these days. Some people are simply too busy to leave feedback, or not interested in doing so. After all, if you’ve given them exactly what they asked for, why...
The Importance of Clean Restrooms
The Problem – Dirty, Broken Restrooms – Ineffective Restroom Feedback Does your business have either public or staff restrooms? Do you collect restroom feedback? Do you know if it is effective? Either way, if you have restrooms, you may not be aware of how...
Brief Guide: Importance of Customer Reviews for Your Small Business
The Importance of Customer Reviews In the past, small businesses often depended on word of mouth for growth. Nowadays, word of mouth is getting outdated and not as much of a necessity as it once was. But there’s a new way to get the word out and obtain excellent...
Customer Experience is Everything
A Great Experience is the Only Measure of a Business A recent study by PWC, argues that customer experience is everything and the only viable business goal. Check the arresting headline: Customer experience is everything – so get it right Good customer...