12 Rules For Getting Actionable Customer Feedback Rules for getting actionable customer feedback are straightforward to follow. This actionable feedback is essential to a successful business. After all, it is the business’ responsibility to ensure that they know...
Customer Experience is Everything and the Only Measure of a Business Health A recent study by PWC, argues that customer experience is everything and the only viable business goal. Check the arresting headline: Customer experience is everything – so get it right...
