by Matt Selbie | Oct 7, 2020 | Blog, Customer Feedback
Rules for getting actionable customer feedback are straightforward to follow. This actionable feedback is essential to a successful business. After all, it is the business’ responsibility to ensure that they know how they are delivering on the needs of their... 
by Matt Selbie | May 27, 2018 | Blog, Customer Feedback
Customer Experience is Everything and the Only Measure of Business Health A recent study by PWC, argues that customer experience is everything and the only viable business goal. Check the arresting headline: Customer experience is everything – so get it right... 