by M10992288 | May 27, 2018 | Blog, Customer experience is everything, Customer Experience Statistics, Customer Feedback, Customer Retention
A recent study by PWC, argues that customer experience is everything and the only viable business goal. Check the arresting headline: Customer experience is everything – so get it right Good customer experience leaves people feeling heard and appreciated; it...
by M10992288 | Mar 6, 2018 | Customer Defection, Customer Experience Statistics, Hospitality, Hotel, Social Media, Statistics
In this case, the guilty party seems to be the Hotel Industry, for despite the buffet of hotel customer feedback online via TripAdvisor and Yelp – it would seem that feedback in the hospitality sector is not being responded to OR acted on. Reads like an episode...
