by Matt Selbie | May 27, 2018 | Blog, Customer experience is everything, Customer Experience Statistics, Customer Feedback, Customer Retention
A Great Experience is the Only Measure of a Business A recent study by PWC, argues that customer experience is everything and the only viable business goal. Check the arresting headline: Customer experience is everything – so get it right Good customer... 
by Matt Selbie | Mar 6, 2018 | Customer Defection, Customer Experience Statistics, Hospitality, Hotel, Social Media, Statistics
Hotel Guest Feedback – Critical but Mismanaged In this case, the guilty party seems to be the hotel Industry. Even though there is a buffet of online hotel customer feedback via TripAdvisor and Yelp – it seems that managers do not care. Maybe it is like an...