Touchless Shopper Feedback At
Via the Cell Phone
So No More Defections or Lost Sales
THIS IS HOW IT WORKS,
ASK – ANSWER – ACT – AUDIT
ASK: In-Store Signs
In store signs request shoppers to give on the spot feedback via their cell phone
ANSWER: Feedback Given
Shopper selects preferred input method – SMS, QR, Web, Phone, and language
ACT: Staff Alerted
Staff receive an email or SMS alert – so can fix the issue and connect with the Shopper
AUDIT: 360 Degree
Issues tracked by location and staff – until close-out via online dashboard
request for feedback
In store signage requests quick feedback on what needs attention
Shopper chooses from SMS, Web, QR code or Phone call – English or Spanish
No app needed. Works immediately on any cell phone
Out of stocks, poor service, trip hazard, maintenance issues or anything else.
signage install
Signage placed strategically in high visibility areas
End caps, Gas pumps, Food Service and Restrooms
(A poor restroom equates to dirty location)
Enable feedback everywhere from entry to exit
easy feedback input
Shopper uses their own cell phone to give feedback.
Questions determined by the operator
Feedback completed in 60 seconds – easy!
No unhygienic touchscreens or unfamiliar devices needed
immediate staff alert
Sent to the right staff, by email or SMS, and containing all the information needed to fix the issue and remove the hazard
Shopper can be contacted and recovered in seconds if they give consent
Helps stop defection and lost profit – immediately
Alerts tracked until closure – delivering operational improvements
Check out the video below on how we improve gas stations.
Happier Shoppers. Fewer Online Complaints.
Battle tested and deployed nationwide
Locations
Satisfied Clients
States Deployed
Languages
Some Ideas
get touchless shopper feedback
and help stop defections
37% annual defection rate in retail. Consumers in the retail industry are virtually bombarded by a variety of choices.
Profitwell: March 2020.