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Why Have a Digital Comment Card?

Why Have a Digital Comment Card?

Still Using Paper Comment Cards? STOP NOW! There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. Businesses...

Why Have A Touchless Restroom?

Why Have A Touchless Restroom?

Why have a touchless Restroom?..... ........And why change to touchless feedback? A dirty public bathroom is terrible for business and a stain on an organization's image. A Harvard Business School study shows that clean, working guest restrooms are...

Don’t Use Social Media For Feedback

Don’t Use Social Media For Feedback

Why Social Media is NOT a Gold Mine of Customer feedback and not for Customer Service In this article we will recommend you don't use social media for feedback, even though it may look tempting. For example, according to Pew – In the United States,...

Why Yelp Reviews Disappear

Why Yelp Reviews Disappear

As a business owner looking to grow your sales and connect with the locals, the Yelp platform is a critical tool for business. Most companies get clients through positive Yelp reviews – it is the king of review sites, so this feedback is vital. In...

POS Surveys are Ineffective

POS Surveys are Ineffective

Therefore, the POS Surveys have very little value...but there is something MUCH better Introduction to the POS Survey Point-of-sale surveys (POS), also known as receipt surveys, are one of the main ways that retailers gather customer feedback. This...

Touchless Restrooms – COVID Ready

Touchless Restrooms – COVID Ready

Be COVID Ready - Have Touchless Restrooms - Including User Feedback How will public bathrooms change post-COVID-19? COVID-19 has changed the world. Third third party devices or screens are now a disastrous idea – and touchless restrooms must be the...

Over-Surveying Your Customers is Killing Your Business

Over-Surveying Your Customers is Killing Your Business

How can over-surveying your customers ever be bad? We all know that regular surveying of customers is a great way to find out what you're doing well, and what needs improving. The insight is especially valuable if the feedback is from your most...

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.