12 Rules for Getting Actionable Customer Feedback
Actionable Customer Feedback that Delivers an ROI Rules for getting actionable customer feedback are straightforward and vital to follow. Actionable customer feedback is essential to a successful business. It is the business' responsibility to ensure that know how...
Don’t Use Social Media For Feedback
In this article we will recommend you don't use social media for feedback, even though it may look tempting. For example, according to Pew - In the United States, an estimated 244 million people used social media in 2018, a number forecast to exceed 257 million by...
Why Yelp Reviews Disappear
If you are looking to grow your business and connect with the locals, the Yelp platform could be a wise way to start. Most companies get clients through positive yelp reviews – so these reviews are important. In fact small businesses often live or die by ratings. In...
POS Surveys are Ineffective
Therefore, the POS Surveys have very little value...but there is something better Introduction to the POS Survey Point-of-sale surveys (POS), also known as receipt surveys, are one of the main ways that retailers gather customer feedback. This is done offline, at...
Touchless Restrooms – COVID Ready
Be COVID Ready - Have Touchless Restrooms - Including User Feedback COVID-19 has changed the world. Third third party devices or screens are now a disastrous idea - and touchless restrooms must be the new order. One area that has already seen dramatic changes is in...
Over-Surveying Your Customers is Killing Your Business
How can over-surveying your customers ever be bad? We all know that regular surveying of customers is a great way to find out what you’re doing well, and what needs improving. The insight is especially valuable if the feedback is from your most passionate customers....
The Future of How’s My Driving
The Future of How's My Driving? First established in 1995, How’s My Driving? was officially the first road safety risk scheme of its kind. Since then, its profile has continued to rise, taking with it, the importance of road safety and reinforcing it wherever applied....
How do I delete a Yelp review?
The Problem with a Bad Yelp Review There is nothing more frustrating than coming across a negative Yelp review with its unwarranted feedback, criticism or poor characterization. The business suffers a reputation impact and a financial one. The latter is huge. UC...
How do you measure customer satisfaction?
Unfortunately, a smile, “thank you” and even a nice tip aren’t enough to guarantee customer satisfaction these days. Some people are simply too busy to leave feedback, or not interested in doing so. After all, if you’ve given them exactly what they asked for, why...
Low Operating Standards Causes High Retail Defection
Low Operating Standards Causes High Retail Defection ServiceChannel's May 2019 report on the state of Brick and Mortar retail is a damning tale of incompetence and lost opportunity leading to high retail defection. The report's subtitle is: The real reasons shoppers...