no more comment cards, pos, or web surveys
on location guest feedback
via their own cell phone
Helps reduce online complaints, increases operational standards and guest loyalty. Allows direct chat with the guest anywhere in the location.
THIS IS HOW IT WORKS
ASK – ANSWER – ACT – AUDIT
ASK: On Location Signs
Signs request guests to give feedback at any time in their experience
ANSWER: Feedback Given
Guest gives feedback via their own cell phone (SMS, QR, Web, Phone)
ACT: Staff Alerted
Staff receive an alert – so can fix the issue and connect with the guest
AUDIT: 360 Degree
Issues tracked by location and staff until close-out via online dashboard
request for feedback
On location signage requests quick feedback
At any point in the guest journey
Guest chooses from SMS, Web, QR code or Phone call – English, Spanish or French
No app needed. Works immediately on any cell phone.
Can also be used by staff for inspections / walk-the-park.
strategic signage placement
Signs placed strategically in high visibility areas.
Posters, shelf edge talkers, table talkers, static clings
For feedback in any part of the guest journey.
Feedback on service, attraction, displays – even the restrooms.
All data is location / territory specific.
easy feedback input
Guest uses their own cell phone to give feedback.
Maximum convenience for higher response rates.
Web / QR, SMS and Phone call (shown to the left).
Full survey engine with skip logic for greater insight.
No unhygienic touchscreens or unfamiliar devices needed.
immediate staff alert
Sent to the right staff group, by email or SMS, and containing all the information needed to fix the issue and remove the hazard.
Staff can also connect with the guest, before they complain online or defect
Staff can close-out the alert in 1-click from their own cell phone.
Alerts tracked until closure.
Comprehensive online analysis, leaderboard and dashboard.
Easy for the Guest. Effective for the business
Battle tested and deployed nationwide
Signage delivers feedback, alerts, analysis and drives improvement
get on the spot guest feedback
for increased retention
Increasing customer retention rates by 5% can help profits by 25% to 95%
Harvard Business Review: Oct 2014.