Touchless Guest Feedback At
Via the Cell Phone
So No More Bad Online Reviews
THIS IS HOW IT WORKS,
ASK – ANSWER – ACT – AUDIT
ASK: On-Location Signs
Location signs request guests to give on the spot feedback via their cell phone
ANSWER: Feedback Given
Guest selects preferred input method – SMS, QR, Web, Phone, and language
ACT: Staff Alerted
Staff receive an email or SMS alert – so can fix the issue and connect with the guest
AUDIT: 360 Degree
Issues tracked by location and staff until close-out via online dashboard
request for feedback
On location signage requests quick feedback on what needs attention
Guest chooses from SMS, Web, QR code or Phone call – English or Spanish
No app needed. Works immediately on any cell phone
Table talkers, menu insert, signs throughout the attraction
Signage placed strategically in high visibility areas
Exhibits, Gift Shop, Food Service and Restrooms
(A poor restroom equates to dirty location)
Enable feedback everywhere from entry to exit
easy feedback input
Guest uses their own cell phone to give feedback.
Questions determined by the business
Feedback completed in 60 seconds – easy!
No unhygienic touchscreens or unfamiliar devices needed
immediate staff alert
Sent to the right staff group, by email or SMS, and containing all the information needed to fix the issue and remove the hazard
Guests can be contacted and recovered in seconds if they give consent
Helps stop negative online reviews – immediately
Alerts tracked until closure – delivering operational improvements
Check out the video below on how we make attractions better.
Happier Guests. Fewer Tripadvisor complaints.
Battle tested and deployed nationwide
Some of Ours
get touchless guest feedback
and stop bad online reviews
60% of attractions fail in their first year of operation. Main reason – ‘Poor Service’ and ‘No Response’
Binwise: April 2022.