(503) 567-2314info@opiniator.com

no more comment cards, pos, or web surveys

on location guest feedback
via their own cell phone

Helps reduce online complaints, increases operational standards and guest loyalty. Allows direct chat with the guest anywhere in the location.

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THIS IS HOW IT WORKS

ASK – ANSWER – ACT – AUDIT

k

ASK: On Location Signs

Signs request guests to give feedback at any time in their experience

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ANSWER: Feedback Given

Guest gives feedback via their own cell phone (SMS, QR, Web, Phone)

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ACT: Staff Alerted

Staff receive an alert – so can fix the issue and connect with the guest

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AUDIT: 360 Degree

Issues tracked by location and staff until close-out via online dashboard

request for feedback

On location signage requests quick feedback

At any point in the guest journey

Guest chooses from SMS, Web, QR code or Phone call – English, Spanish or French

No app needed. Works immediately on any cell phone.

Can also be used by staff for inspections / walk-the-park.

 

strategic signage placement

Signs placed strategically in high visibility areas.

Posters, shelf edge talkers, table talkers, static clings

For feedback in any part of the guest journey.

Feedback on service, attraction, displays – even the restrooms.

All data is location / territory specific.

easy feedback input

Guest uses their own cell phone to give feedback.

Maximum convenience for higher response rates.

Web / QR, SMS and Phone call (shown to the left).

Full survey engine with skip logic for greater insight.

No unhygienic touchscreens or unfamiliar devices needed.

immediate staff alert

Sent to the right staff group, by email or SMS, and containing all the information needed to fix the issue and remove the hazard.

Staff can also connect with the guest, before they complain online or defect

Staff can close-out the alert in 1-click from their own cell phone.

Alerts tracked until closure.

Comprehensive online analysis, leaderboard and dashboard.

Easy for the Guest. Effective for the business

Battle tested and deployed nationwide

Locations

Satisfied Clients

States Deployed

Inputs

Family Entertainment Center Guest Feedback Signage

Signage delivers feedback, alerts, analysis and drives improvement

DMV Driver Satisfaction Dashboard

get on the spot guest feedback
for increased retention

Increasing customer retention rates by 5% can help profits by 25% to 95%
Harvard Business Review: Oct 2014.

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.