no more comment cards, email, or web surveys
on location customer feedback
via their own cell phone or on- site tablet
Helps reduce online complaints, and increase operational standards. Allows chat with the customer while at the location.
THIS IS HOW IT WORKS
ASK – ANSWER – ACT – AUDIT
ASK: On Location Signs
Signs request customer to give feedback at any part in the experience
ANSWER: Feedback Given
Customer gives feedback via their own cell phone (SMS, QR, Web, Phone) or on-site tablet
ACT: Staff Alerted
Staff receive an alert – so can fix the issue and connect with the unhappy customer
AUDIT: 360 Degree
Issues tracked by location and staff until close-out – via online dashboard
request for feedback
In location signage requests quick feedback
At any point in the customer journey
Customer chooses from SMS, Web, QR code or Phone call – English, Spanish or French
(Can also use an on-location tablet – any browser)
No app needed. Works immediately on any cell phone.
Can also be used by staff for inspections / walk-the-location.
strategic signage placement
Signs placed strategically in high visibility areas.
Posters, cards, table talkers, even badges.
Feedback on service, staff, overall experience – even the restrooms.
All data is location / territory specific.
easy feedback input
Customer uses their own cell phone to give feedback.
Or on-site tablet.
Maximum convenience for higher response rates.
Web / QR, SMS and Phone call (shown to the left).
Full survey engine with skip logic for greater insight.
immediate staff alert
Sent to the right staff, by email or SMS, and containing all the information needed to fix the issue and remove the hazard.
Staff can also connect with the customer, before they complain online or the issue affects others.
Staff can close-out the alert in 1-click from their own cell phone.
Alerts tracked until closure.
Comprehensive online analysis, leaderboard and dashboard.