(503) 567-2314 info@opiniator.com

no more comment cards, email, or web surveys

on location customer feedback
via their own cell phone or on- site tablet

Helps reduce online complaints, and increase operational standards. Allows chat with the customer while at the location.

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THIS IS HOW IT WORKS

ASK – ANSWER – ACT – AUDIT

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ASK: On Location Signs

Signs request customer to give feedback at any part in the experience

s

ANSWER: Feedback Given

Customer gives feedback via their own cell phone (SMS, QR, Web, Phone) or on-site tablet

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ACT: Staff Alerted

Staff receive an alert – so can fix the issue and connect with the unhappy customer

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AUDIT: 360 Degree

Issues tracked by location and staff until close-out – via online dashboard

request for feedback

In location signage requests quick feedback

At any point in the customer journey

Customer chooses from SMS, Web, QR code or Phone call – English, Spanish or French

(Can also use an on-location tablet – any browser)

No app needed. Works immediately on any cell phone.

Can also be used by staff for inspections / walk-the-location.

 

strategic signage placement

Signs placed strategically in high visibility areas.

Posters, cards, table talkers, even badges.

Feedback on service, staff, overall experience – even the restrooms.

All data is location / territory specific.

easy feedback input

Customer uses their own cell phone to give feedback.

Or on-site tablet.

Maximum convenience for higher response rates.

Web / QR, SMS and Phone call (shown to the left).

Full survey engine with skip logic for greater insight.

immediate staff alert

Sent to the right staff, by email or SMS, and containing all the information needed to fix the issue and remove the hazard.

Staff can also connect with the customer, before they complain online or the issue affects others.

Staff can close-out the alert in 1-click from their own cell phone.

Alerts tracked until closure.

Comprehensive online analysis, leaderboard and dashboard.

Easy for the customer. Effective for the agency.

Battle tested and deployed nationwide

Locations

Satisfied Clients

States Deployed

Inputs

Feedback process in a government agency

Signage delivers feedback, alerts, analysis and drives improvement

In real time.

DMV Driver Satisfaction Dashboard

get on the spot customer feedback
for improved standards at lower cost than traditional feedback methods

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.