Supervisor
Sign-Off
What is Supervisor Sign-Off?
When an alert is closed, it should be truly resolved—not just marked off a list. Supervisor Sign‑Off adds a crucial quality-control step: once staff reports that an issue is handled, a supervisor reviews the work and officially confirms closure in Opiniator. These two roles can be assigned to anyone receiving an alert.
Why is Supervisor Sign-Off Important?
Imagine a guest reports an out-of-stock paper towel dispenser. Staff attend and mark the job done—but only after a supervisor inspects and confirms “towels replaced, dispenser working,” is the alert closed. Every step is tracked, every fix is verified, so the business always know the status of an issue.
WHERE SUPERVISOR SIGN-OFF FITS IN THE PROCESS
ASK – ANSWER – ACT – AUDIT
ASK: On Location Signs
Signs request customers to give feedback and notify staff using their cell phone
ANSWER: Feedback Given
Customer gives feedback via their own cell phone (SMS, QR, Web, Phone)
ACT: Staff Alerted
Staff receive an alert – so can fix the issue and immediately connect with the customer
AUDIT: 360 Degree
Issues tracked by location and staff until close-out via online dashboard
SUPERVISOR SIGN-OFF –
PRODUCT FEATURES
- Business has the option to designate staff as having ‘approval’ authority
- This means they can confirm a staff action has been completed
- Or can send back the alert for ‘rework’ if the issue has not been dealt with satisfactorily
- Everything done via email and SMS
- All live and tracked
- Also check out Alert Tracking
