Opiniator has two products to deliver feedback. Opiniator Survey – a digital survey that delivers actionable feedback, and Opiniator Comment- a digital comment card that delivers actionable listening. Both are delivered by the customer’s own cell phone at the point of experience – and both alert the business to take action. English and Spanish or BOTH.
Feedback Delivers operational performance of a business unit / staff / product. Has integrated data review and alert management, plus key driver analysis. All data published on-line via a dashboard.
Comment Used for feedback via a perpetual, virtual, customer comment box for ideas and complaints. Customer can feedback at any time he experiences the brand. All comments immediately received by staff within the business. No analysis delivered.
Engagement If the customer consents, all staff alert messages can contain the cell phone of the customer. This allows the business to begin to converse, engage, inform and retain the customer.
