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Our Other Feedback Tools

Our Other Feedback Tools

We have developed several other feedback tools for specific use cases

Simple Restroom Management – by SMS

The Problem – Reputational Impact: Dirty restrooms are bad for business.

94% of U.S. adults would avoid a business in the future if they encounter an unclean restroom.  Harris Interactive 2011

The Solution – Immediate, Precise Guest Feedback and Insight

Guests send an anonymous, SMS selecting the specific issue (maybe with photo) found in the restroom. Staff receive an alert via email or text, and their actions are then tracked to ensure the issue is fixed quickly. After resolution, the guest is thanked and the feedback loop is closed. Can also be used for inspections.

No checklist, no dirty restroom, no impact on reputation.

Simple Feedback and Chat – by SMS

The Problem – Feedback is not Acknowledged or Actioned

95% of U.S. businesses collect feedback, but only 10% take any action on the feedback data.  Gartner 2013

The Solution – Simple, Open-Ended Guest Feedback and Chat

Guests send an open-ended comment via SMS (maybe with photo). Staff receive an alert via email or text, and their actions are then tracked to ensure the issue is fixed quickly. Staff can also chat with the guest, and let them know what is being done. The guest is thanked and the feedback loop is closed.

Acknowledgment and action – no defecting guests.

Icon Feedback – for Tablets and Email

The Problem – Some guests have 5 seconds for feedback

Survey respondents become bored, tired or uninterested in the survey and begin to perform at a substandard level.  NRC 2016

The Solution – One touch, One Question – Icon Based Feedback

Guests deliver feedback via a web device or within an email by selecting an icon (maybe a smiley face). The process takes less than 5 seconds. Staff receive an alert via email or text, and their actions are then tracked to ensure the issue is fixed quickly. The guest is thanked and the feedback loop is closed.

Simple, one click, push-button feedback – no fatigue.