Matt Selbie was recently feature on the MKG Financial Group radio broadcast. The ‘Financial Hour’ is the longest running financial radio show in the area – always transmitted on KBNP and with MKG’s CEO Mark Gaskill as the host. The interview covered the importance to bottom line profit of having high retention rates , but also reviewed common issues associated with current customer feedback methods – mystery shopping, comment cards, web surveys and so on.

Great interview and interesting discussion. You can listen to it all here. For access to their previous shows go to the archive.