ChubbyBrain recently published a new report on Start-up failure, specifically “Analyzing 32 Startup Failure Post-Mortems to Find the 20 Top Reasons that Startups Fail”….and it’s not what you think. The top three reasons are: 3) NOT the right team – important but not top 2) Building a solution looking for a problem The number 1) [...]
The latest study by Mediapost continues to highlight the haphazard ways that businesses treat their future cash-flow – specifically that: Far too many companies do not employ (or employ poorly), customer feedback AND That there still remains a huge reliance on non actionable feedback tools. For further facts and stats on this – see this video [...]
I read with interest a recent social blog post with the title “Social Media – The NEW Customer Comment Card” – you can see John Antonio’s blog here. Whilst I think there are some good points, this is yet another over-hyped claim about the importance of social media. It is not a panacea, nor the mother [...]
One of the most startling statistics for me has always been the one from Gartner in 2008 concerning the activity of corporate America in their desire to get customer feedback. You will see from the chart below that although 95% of company’s collect customer feedback (great news!!), only 10% do anything with the data (the [...]
Last weekend was the National Restaurant Association Show’s annual bash. This time it was in Chicago at McCormick Place. My first time at the show and quite an experience – worth going – YES, – knocked off my socks with innovation – NO First impressions can be powerful – perhaps naive but powerful nonetheless. The [...]
