Archive for the ‘Retail’ Category

walking-away1

Shoppers Will Walk if not Happy

Dec 5

No surprises I suppose but the latest study from American Express has a buffet of statistics showing why service matters and how it is so tied to customer defection. Here are a couple that resonate at this time of the year: 64% of customers who have walked out of a store becuase of poor customer [...]

Keep Reading

store_brands1

Store Brands Buying Decisions Made at the Shelf, Not in the Home

Sep 26

Wow article in Stores Brand Decisions last week essentially saying that the only place that matters when it comes to predicting consumer choice is the interaction at the store. Here are some good conclusions: Two-thirds of shoppers decide on their store brands purchases in the store and at the shelf versus traditional CPG product purchases [...]

Keep Reading