One of the leading fast food web sites is QSRBuzz – and Opiniator was fortunate enough to have been written up as the site devoted time to customer retention strategies in this segment of the restaurant vertical. The main goal was to highlight the major role effective customer feedback can play in retaining and engaging [...]
Opiniator has been introduced to a new market – specifically Pest Control, via our first customer, Halt Pest Control of Beaverton, OR Halt are using the on-the-spot feedback to measure operating data, staff performance and customer satisfaction. They have also received some great testimonial, that will be used in their own marketing effort and will [...]
Opiniator was featured in the leading Quick Service Restaurant website, QSR Web on 2nd July in an article concerning the current issues with customer surveys in the restaurant space and how new technologies – specifically mobile based including Opiniator, can help. “The value proposition is all about trying to address the problem of defection, and [...]
The June edition of the Oregon Restaurant Association’s trade magazine ‘Main Ingredient’, featured an interview with Matt Selbie – Founder of Oberon3 in a discussion on the use of mobile technology and social media in the restaurant industry. “The biggest challenge today for restaurants is keeping customers – the defection rate is huge. Unlike social media tools, OPINIATOR delivers customer [...]
We are delighted to confirm that GuestAssist has announced it’s new technology partners and confirms Oberon3 for customer feedback. Specifically, GuestAssist & Oberon3 have collaborated to create QSurv, an integrated mobile survey service available as either a standalone or integrated module for GuestAssist. GuestAssist delivers enterprise-to-customer, mobile phone based communications for the stadium, conference and [...]
Opiniator and the need for actionable feedback was discussed in an interview with Tim Patterson, the TradeShowGuy recently. Use of feedback for presenters, vendors, sponsors and organizers was discussed. The podcast from that interview is available from Tim’s website http://www.tradeshowguyblog.com/
