Opiniator was featured in a recent Pest Control Technology article about the importance of Customer Service. The full article is here. Procuring reliable customer feedback is one thing — implementing an improvement based on that feedback quickly enough that a dissatisfied customer won’t jump ship for another service company is quite another. According to Matt [...]
Great write by the folk at Small Business Technology, who included us in the recent article on Customer Retention – “Five Technology Tools to Help Small Businesses Retain Customer” – the full article is here. “Most customers are solving the wrong problem when it comes to loyalty,” Matthew Selbie, President of OPINIATOR, says. Selbie points [...]
Delighted to report that the Department of Transport for the State of Minnesota are using OPINIATOR in a pilot program to enable drivers who stop at rest areas to give feedback via their cell phones on the rest area facilities and what else they would like to see added to the amenities. We replace their [...]
We are delighted to have some footage devoted to us in the current edition of Pest Management Professional, the leading journal for Pest Control in the US. The author, consultant and industry veteran – Harvey Goldglantz, has done a number of features now on the subject of customer service and attrition issues, including the latest [...]
The folks at QUICK SERVE LEADER magazine, who cover the restaurant industry have named OPINIATOR, one of only three mobile phone applications that restaurants need. “For Restaurateurs, Must-Have Smartphone-Based Technology Boosts Guest Engagement, Marketing.” We keep company with OLO and Foursquare, so are very flattered. We should point out here that in fact OPINIATOR does not just [...]
Matt Selbie was recently feature on the MKG Financial Group radio broadcast. The ‘Financial Hour’ is the longest running financial radio show in the area – always transmitted on KBNP and with MKG’s CEO Mark Gaskill as the host. The interview covered the importance to bottom line profit of having high retention rates , but [...]
Iveycare has chosen Opiniator to provide it’s ‘CareResponse‘ in clinic patient feedback system as part of the new healthcare offering. The full portfolio consists of : CareBoards - Custom in-room communication centers—featuring magnetic, inter-changeable dry erase surfaces with your custom hospital graphics CareSense - Sensory improvement products such as sound-minimizing panels, calming lighting plans and anti-bacterial finishes CareResponse - Mobile, [...]
We are delighted to announce that Opiniator has been approved by Fast Foward consulting as a Patient Experience Partner. Anthony Cirillo, and his team provide: Patient Experience management Strategic Marketing consulting Boomer and Senior expertise We are looking forward to working with the team.
Nice article from ‘Flooring the Customer‘ with a combination of commentary about the importance and tactics of customer feedback, analysis and survey types. The industry highlighted is flooring, but the principles are universal.
The good folks at VoxusPR in Tacoma have been good enough to do a write up on OPINIATOR, what we do and what we solve. It’s a good summary of why we exist and how the technology we have continues to help businesses stop customer defection by providing real-time point of experience customer feedback, with integrated analysis and [...]
