We are delighted to announce that Opiniator has been approved by Fast Foward consulting as a Patient Experience Partner. Anthony Cirillo, and his team provide: Patient Experience management Strategic Marketing consulting Boomer and Senior expertise We are looking forward to working with the team.
Nice article from ‘Flooring the Customer‘ with a combination of commentary about the importance and tactics of customer feedback, analysis and survey types. The industry highlighted is flooring, but the principles are universal.
The good folks at VoxusPR in Tacoma have been good enough to do a write up on OPINIATOR, what we do and what we solve. It’s a good summary of why we exist and how the technology we have continues to help businesses stop customer defection by providing real-time point of experience customer feedback, with integrated analysis and [...]
Opiniator was fortunate enough to appear in a comprehensive article for the Canadian Floor Coverings web site. The latter targets the carpet and flooring industries in Canada and the article covers how customer feedback can be used to prevent defection and increase engagement. Survey and question design are covered The full article appears here.
Opiniator was featured in a great article by Patrick Wheeler of Management Contract Services recently. As always, Patrick reviews the facts, provides the summaries and a sample P&L to demonstrate the massive impact customer defection has on a business. To review the full article – click here.
“In all the excitement of new digital media – don’t forget customer retention”. Title of presentation by Matt Selbie – at the December 2010 Ignite PDX conference, highlighting the need for customer feedback to drive retention rates up. Opiniator on YouTube
In the latest of a series of thought provoking articles by QSRBuzz, highlighting mobile technology in the Quick Serve Restaurants, Opiniator is discussed as a customer retention and analysis tool. Nice quote from Portland’s Hotlips’ Pizza Operations Director – Lou Hijar who says of Opiniator “We were able to analyze data quickly and efficiently. Immediate [...]
One of the leading fast food web sites is QSRBuzz – and Opiniator was fortunate enough to have been written up as the site devoted time to customer retention strategies in this segment of the restaurant vertical. The main goal was to highlight the major role effective customer feedback can play in retaining and engaging [...]
Opiniator has been introduced to a new market – specifically Pest Control, via our first customer, Halt Pest Control of Beaverton, OR Halt are using the on-the-spot feedback to measure operating data, staff performance and customer satisfaction. They have also received some great testimonial, that will be used in their own marketing effort and will [...]
Opiniator was featured in the leading Quick Service Restaurant website, QSR Web on 2nd July in an article concerning the current issues with customer surveys in the restaurant space and how new technologies – specifically mobile based including Opiniator, can help. “The value proposition is all about trying to address the problem of defection, and [...]
