Archive for the ‘Loyalty’ Category

Opiniator Featured in Pest Control Technology

Opiniator Featured in Pest Control Technology

Mar 30

Opiniator was featured in a recent Pest Control Technology article about the importance of Customer Service. The full article is here. Procuring reliable customer feedback is one thing — implementing an improvement based on that feedback quickly enough that a dissatisfied customer won’t jump ship for another service company is quite another. According to Matt [...]

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Four Questions for Determining Loyalty

The Top Four Questions to Find Loyalty

Jun 1

Nice article from CustomerThink provocatively titled: What Really Drives Customer Loyalty? Its NOT Just About the Experience! The full article is here and is a reasoned account of other factors affecting loyalty BUT I beg to differ. The only think a customer will remember is what is happening or JUST happened, and the only time they [...]

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