Actionable Feedback
On-the-spot fixes, customer recovery and idea implementation within seconds of feedback.
Opiniator is a customer feedback technology, supplying real time, actionable, point of experience feedback, using the customer’s own cell phone. With integral analysis and alert management, the business always knows how it is performing, and can fix any issue or recover any customer.Defection CAN be stopped.
On-the-spot fixes, customer recovery and idea implementation within seconds of feedback.
No complaint’s, no social media exposure – just engaged, retained happy customers.
Email or SMS alert to any staff whenever a problem arises – for immediate corrective action.
Voice, SMS and web input options mean everyone can feedback at any time with their own cell phone.
Customer Defection has a big impact on profitability. Most feedback methods are too late for corrective action, too complex or too expensive…..too bad.
All customers now have an easy feedback method when the service is happening. The business gets immediate analysis and knows when to act and what to do.
Any service business but particularly Healthcare, Field Services, Professional Services, Retail and Hospitality.
