Actionable Feedback
On-the-spot fixes and customer recovery within seconds of feedback.
Opiniator is a customer feedback and recovery technology, supplying real time, actionable, point of experience feedback, with the customer’s own mobile phone – using SMS, Voice or Web. With integral analysis and alert management, the business always knows how it is performing, and can fix any issue or recover any customer. Customer Defection can now be stopped..
On-the-spot fixes and customer recovery within seconds of feedback.
No complaints on social media – just retained, happy customers.
Instant email or SMS alert to the right staff – for immediate action.
Any unhappy customer can be contacted immediately – no defection.
Customer Defection has a big impact on profitability and reputation. Most feedback methods are too late for corrective action, too complex or too expensive…..too bad.
All customers can easily give feedback when it matters most – on the spot. The business gets instant analysis so can take immediate action to remedy.
In real time, the business now knows how it is performing and can act – which leads to increased customer retention and profitability.
