Customer Feedback via Mobile Phones

Opiniator is a customer feedback and recovery technology, supplying real time, actionable, point of experience feedback, with the customer’s own mobile phone – using SMS, Voice or Web. With integral analysis and alert management, the business always knows how it is performing, and can fix any issue or recover any customer. Customer Defection can now be stopped..

  • Actionable Feedback

    Actionable Feedback

    On-the-spot fixes and customer recovery within seconds of feedback.

  • Reputation Protection

    Reputation Protection

    No complaints on social media – just retained, happy customers.

  • Staff Alert

    Staff Alert

    Instant email or SMS alert to the right staff – for immediate action.

  • Customer Rescue

    Customer Rescue

    Any unhappy customer can be contacted immediately – no defection.

  • How It Works
  • How It Works
  • How It Works
  • How It Works
  • How It Works
  • How It Works
  • Final Screen
Free Trial!
  • Feedback Issue

    Feedback Issue

    Customer Defection has a big impact on profitability and reputation. Most feedback methods are too late for corrective action, too complex or too expensive…..too bad.

  • Feedback Solution

    Feedback Solution

    All customers can easily give feedback when it matters most – on the spot. The business gets instant analysis so can take immediate action to remedy.

  • Feedback Impact

    Feedback Impact

    In real time, the business now knows how it is performing and can act – which leads to increased customer retention and profitability.