On The Spot Customer Feedback
Immediate insight via mobile phone
– so you can fix the issue and recover the customer
opiniator is a customer feedback and recovery platform for brick and mortar businesses that captures on-the-spot ratings and comments from real customers using their own mobile phone – at any time throughout their experience, then tracks any issue until resolution.
This means the business can respond and connect, before they take their business elsewhere, and worse yet, take their friends with them.
Closes the Feedback Loop
Track customer issues and all staff actions until they are resolved.
Protects Business from Complaints
Reduce unexpected online complaints – too late for the business to intervene.
Grows Customer Retention
Unhappy customers are contacted immediately – recovered and retained.
Improves Safety and Maintenance
Find and fix HSE or maintenance issues before they impact customers.
How It Works
Customer sees request to give feedback – via on-site poster, table talker, or postcard
Customer provides feedback – using SMS, Voice or Web via a quick survey
Business sees feedback via a dashboard, receives immediate staff alerts and takes action
Business responds to issue, tracks all actions until completion and retains customer
Staff are alerted via email or SMS if the customer is unhappy or an issue needs fixing.
Trusted by Leading Brands
Close the Feedback Loop
Know what your customers are thinking and track what you are doing to respond.
Improve location service, safety, and maintenance.
Prevent your customers from defecting or complaining online.
Increase customer satisfaction, and take back control of customer feedback.