Actionable Feedback
On-the-spot fixes, customer recovery and idea implementation within seconds of feedback.
Opiniator is a customer feedback and recovery technology, supplying real time, actionable, point of experience feedback, with the customer’s own mobile phone – using SMS, Voice or Web. With integral analysis and alert management, your business always knows how it is performing, and can fix any issue or recover any customer. Customer Defection can now be stopped..
On-the-spot fixes, customer recovery and idea implementation within seconds of feedback.
No complaints, no social media exposure – just engaged, retained happy customers.
Email or SMS alert to any staff whenever a problem arises – for immediate corrective action.
Any unhappy customer can be contacted immediately – no dissatisfaction, no defection.
Customer Defection has a big impact on profitability. Most feedback methods are too late for corrective action, too complex or too expensive…..too bad.
All customers now have an easy feedback method when the service is happening. The business gets immediate analysis and knows who to call and what to do.
Any service business but particularly Healthcare, Field Services, Professional Services, Retail and Hospitality.
